Do you have questions about energy?

Whether an electric vehicle is worthwhile for you personally depends on a number of factors. For example, your charging options at home and at work, the ability to plan your daily journeys, as well as their frequency and length. Using an app on your smartphone, you can check whether your own driving profile is suitable for electromobility. For many driving profiles, the use of electric vehicles is already possible and advantageous today.

To charge at the charging points from the Chargy network that are widespread in Luxembourg, all you need is a Chargy charging card, which you can obtain from us, for example, in the Switch Move or Switch Mobile tariffs, and you will already know how much it will cost you to charge a kilowatt hour before you charge your battery for the first time.

If you would like to find out more about our charging tariffs, please take a look at our product page

For the Luxembourg charging network, you can find available stations directly via the Chargy page

If you are travelling with your electric car in another European country, various apps offer you a convenient service to search for free charging stations.

It’s easy to charge in other European countries with the function of our Let’s Charge app. Here we also offer you our map access

Electris is closely involved in the implementation and expansion of the national charging infrastructure project. We expect a positive development of electric mobility, which we estimate will cover a significant percentage of the vehicle fleet in the coming years. When research has improved battery technology to the extent that the ranges continue to increase, the weight and also the costs are reduced, then an attractive and sensible mobility alternative will be available for many sectors.

Due to its location in the Greater Region, Luxembourg is predestined to be a pioneer in electromobility. Cities and municipalities in particular will be able to benefit from this, because electric cars do not emit any pollutants and participate in traffic almost silently.

The basic prerequisite from Electris’ point of view is the provision of sufficient renewable energy to charge the increasing number of electric vehicles. This is exactly what we are working on. We are already providing you with charging points in our network area in Mersch that are supplied with renewable energy. If you have any questions about electromobility, contact Electris. We have interesting information and attractive offers on the subject of electromobility for you!

The Luxembourg government offers various subsidies for the purchase of private charging stations as part of the “Clever Lueden” programme. For example, you can receive up to €1,200 in state subsidies for the installation of a smart charging station in a Luxembourg single-family home. You can find a concrete list of the different funding amounts here

The electricity consumption of fully electric passenger cars is relatively low. If one million electric vehicles were used, their share of gross electricity consumption would be 0.3 percent of total electricity consumption. Even with a further increase in electric vehicles in road traffic, their proportionate energy demand remains manageable. The demand for electricity generated by electrically powered vehicles could therefore be met by renewable energies without any problems.

Electromobility is particularly important for cities. It helps to reduce the directly impacting noise and pollutant emissions of existing traffic. Electromobility supports innovative mobility concepts that combine various mobility components to form a chain. Especially in cities, new concepts such as e-car sharing are interesting, as many city dwellers do not have their own cars or there is little space available for parking. New technologies and investments also strengthen Luxembourg as a business location. Overall, electromobility increases the attractiveness of locations and the quality of life in cities.

Electric vehicles can make an important contribution to reducing traffic-related pollutants in the air. This is especially true for pollutant particles on heavily frequented routes or in large cities.

The extent to which electric mobility also has a positive impact on climate and environmental protection depends largely on the share of renewable energy used to charge the electric vehicles. If 100% renewable energies are used for battery charging, electric vehicles will run without emissions.

Another positive effect of electromobility results from the integration of electric vehicles into the intelligent power grid of the future, the so-called “smart grid”. Many renewable energy sources such as sun and wind are not continuously available or are available at times when there is no increased demand for electricity. By intelligently controlling the charging process of electric cars, the vehicle batteries can be used as mobile energy storage units. Electromobility can thus make an important contribution to load management in the electricity sector.

In order to ensure that the charging infrastructure is not only built up through investments by the private sector, the legislator has decided that the Luxembourg network operators will build up a public national charging infrastructure, which has already set up a network of more than 700 charging stations throughout the country and coordinates all charging processes with an IT centre and ensures the technical maintenance of the charging stations.

No, you are free to choose your own energy supplier. There is no legal obligation to use the supplier of the previous tenant or the landlord for your own energy supply.

No, it is not necessary to give notice of termination, as this is automatically carried out for you by Electris after the contract has been signed and the respective network operator is also informed that Electris is or will be the new supplier.

Yes, you can choose Electris as your supplier throughout Luxembourg for the supply of electricity and natural gas

These will be sent to you by e-mail on request, provided you have signed the electricity supply contract with the « BLUE option ».

No, the switch is fully automatic and there are no additional costs for you as a customer.

An interruption of your supply of electricity or natural gas during the switching phase is excluded. Until the switch has actually taken place, the energy you consume will still be supplied and billed by your current supplier. In addition, the basic supply obligation secures the general supply to households at all times.

The monthly bills are called a budget billing. You therefore do not pay your electricity costs as a total amount at the end of the calendar year, but only receive a final bill in which any differences must be settled.

The December invoice is only used to settle the taxes (catégorie A or B), these fees are only settled in December.

No, you are free to choose your own energy supplier. There is no legal obligation to use the supplier of the previous tenant or the landlord for your own energy supply.

No, it is not necessary to give notice of termination, as this is automatically carried out for you by Electris after the contract has been signed and the respective network operator is also informed that Electris is or will be the new supplier.

Yes, you can choose Electris as your supplier throughout Luxembourg for the supply of electricity and natural gas

Unlike for electricity, the monthly gas bills are still sent by email in PDF format, but in future these will also be available in the MYELECTRIS personal area.

No, the switch is fully automatic and there are no additional costs for you as a customer.

The monthly bills are called a budget billing. You therefore do not pay your electricity costs as a total amount at the end of the calendar year, but only receive a final bill in which any differences must be settled.

Download the direct debit authorisation under Documents\Allgemeines\Sepa, fill in your bank details and return it signed to info@electris.lu.

Collection usually takes place 4 days after receipt of the invoice.

The move-in date cannot be adjusted manually.

After registering as a new customer, we will send you a link to the e-mail address you provided. You can then use this to assign yourself a password and thus activate the login to our portal.

Thinking consciously about your energy consumption and reducing it is a good step. A good starting point is to identify electronic devices that have particularly high consumption figures and are therefore suitable for replacement and energy saving.

In terms of heating energy, too, simple considerations can quickly save costs and identify optimisation potential. For example, you can check whether all rooms need to be heated continuously, or whether individual rooms are used less and therefore do not need to be heated permanently.

To do this, click directly on the button “I have forgotten my password”, and then first enter the KD-NR, submit and please follow the instructions in the email received.

The grids through which the electricity and gas reach your home are operated, maintained and serviced by the respective grid operator. The costs and investments in the network structure are covered by the network charges, which are levied independently of the supplier.

All you have to do is send us an e-mail with your new address and your move-in date. You can always transfer your existing electricity and/or gas supply contract to your new address, as long as you do not move outside Luxembourg.

As the feed-in tariffs for the electricity generated by your PV system decrease over the years, the possibility of storing this energy in order to feed it into your own consumption at the time of need is often considered. It is important to note that the initial costs of an electricity storage system and the accompanying expenses are usually not insignificant. Whether these investments are worthwhile in your case depends largely on your assumed consumption pattern. For example, if you are usually at home in the morning and evening hours and plan to charge an electric car overnight, the investment in a storage system can pay for itself after just a few years.

In principle, you can use your PV system to feed electricity fully into the grid of the electricity grid operator, or you can also register for self-consumption, which allows you to feed part of the electricity generated by the system directly into your household grid and thus cover part of your consumption. Since electricity generation via a PV system is only possible when the sun is shining, you will continue to receive electricity from your chosen electricity supplier in the dark morning and evening hours.

At lower temperatures, the efficiency of the PV modules increases. This means that good values can be achieved even with fewer hours of sunshine and irradiation.

At the beginning of PV system use, the annual costs are hardly significant. However, after a few years of use in a period of approx. 5-10 years, larger cleaning and maintenance work begins to accrue, which you as the operator of the system should have on your radar early on.

Currently, feed-in tariffs in Luxembourg are fixed for a period of 15 years, thus assuring PV system operators that they can plan their tariffs for the long term.

Is the feed-in also worthwhile in the longer term?

At the moment, this question cannot be answered unambiguously, as it is not possible to forecast future feed-in tariffs. However, since the level of remuneration in Luxembourg has already been secured for 15 years, a long-term period is given as planning security.

As a rule, the service life of a modern PV system is up to 25 years. Of course, maintenance and proper care of the system play an important role here. Factors such as soiling, weather influences and external effects of rodents can reduce the service life of your system.

If you have a roof surface that faces east, south or west, it is in principle suitable for photovoltaic equipment. Of course, factors such as the roof pitch, shading and the statics of the roof structure must also be taken into account. We will be happy to discuss and plan exactly which installations are suitable and can be made here with you and our PV partner in an initial consultation. Register with us quickly and easily using this form

The feed-in tariff is the amount that the operator of a photovoltaic system receives for feeding his surplus renewable energy into the electricity grid. These payments are fixed in advance of the installation and initial operation of smaller private systems (up to 30 kW peak), so that owners of PV systems have a corresponding planning horizon and the “profitability” of a system can be calculated even better.

It should be noted that the larger the area of the PV system, the higher the remuneration per kWh.

The basic key figure of electrical power is designated and indicated as kilowatt. Peak defines the possible peak of the power to be achieved. Thus, the kWp provides information about the maximum power that a PV system can generate. This ensures comparability between different systems and modules.

In principle, the Luxembourg government subsidises a certain share of the investment sum in a new photovoltaic system, as each additional system is considered a contribution to more sustainable energy production. In order to receive the maximum subsidy, you should rely on experienced experts such as Electris and Socom when planning and designing your PV project in order to benefit from the financial subsidies in the best possible way. This way, you will shorten the payback period of your installation and ensure that all relevant steps are thought of in the process of planning and registering your installation.

Through the subsidy of the “PRIMe House Promotion”, the state offers a subsidy of 20 percent for systems (roofs, walls, etc.) on single-family homes. Photovoltaic systems with an output of up to 30 kW are subsidised. The maximum amount is 500 euros per kWp

This question cannot be answered in a general way, as the period depends on the self-consumption of the electricity generated by the PV system. The more of the electricity generated during the day flows into direct self-consumption, the greater the savings for the energy demand drawn from the public electricity grid.

Yes, all smart meters can be read remotely by Luxmetering’s central system. Therefore, there is no longer any need to do the annual meter reading at your home.

No, it is not necessary to give notice of termination, as this is automatically carried out for you by Electris after the contract has been signed and the respective network operator is also informed that Electris is or will be the new supplier.

You receive detailed information about your consumption through your smart meter, which enables you to make energy savings.

A smart meter is a “smart meter” that is able to accurately record your consumption and transmit the stored data to the central Luxembourg system.

All communication with the smart meters is fully encrypted. Your consumption data is only passed on to the network operator, who passes it on to your supplier if necessary, so that all parties have the necessary data to create your consumption-based bill.